Help on using our website

Thank you for visiting our site. Please click on a link to find help on a specific section. Please contact customer services if you cannot find an answer to your question.

Is it safe to buy online?

Polybags Direct treats your online security with the utmost importance. We have worked hard to offer you maximum security and peace of mind when shopping. If you look up at the web address of our checkout you will notice that it begins with https://. This shows that your transaction is taking place on a Secure Server and that all information sent between your browser and our server is encrypted.

Our checkout employs AES128-bit industrial strength encryption to help protect the information you send to us.

Polybags Direct uses PayPal's Payment Processing Provider (see When it comes to making your payment we transfer you to PayPal's Payment Processing Provider. This ensures we do not directly come in to contact with your credit card details. We have no knowledge of these and the details are not stored on our servers at all. PayPal's Payment Processing Provider is PCI DSS compliant (Payment Card Industry Data Security Standard). This is the toughest industry standard for online payments and means your payments to us can be made safe and secure.

If you are in any way uncertain, please give us a call on 01162 221 723 and we can accept payment over the phone or alternatively we can accept a postal cheque (however this process will be significantly slower).

Are my details safe?

All orders placed through the website are 100% secure. Payment details are process via PayPal's HTTPS e-commerce server.

How do I know if my order has been received?

Once we receive your order we will send you an email conformation. All items advertised are always in stock and you will receive and email notifying you when the items have been dispatched. All items received before 6pm * will be delivered next day.

* Subject to availability.

Why does the shopping cart not work?

Please ensure you have javascript enabled on your browser.

We currently support Firefox, Internet Explorer and Chrome.

Please ensure you have the latest version of these browsers.

Is ordering from your website easy?

Yes. Each product has a "Buy" link. Clicking on this link will add the product to your shopping cart. Repeat this process to add more units to your shopping cart.

Click the "Checkout" button on the shopping cart and you will be taken to the PayPal's secure payments website. Here you can confirm that the items you ordered are correct.

Complete the payment by either entering your credit card details. If you have a PayPal account simply login and complete the transaction.

Your credit card number is processed by PayPal's secure e-commerce server and never revealed to us.

All online orders will be followed by e-mail confirmation so that you can be sure that everything went smoothly.

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. Polybags Direct uses cookies to keep track of what you have in your cart. Cookies cannot harm your computer and do not contain any personal or private information.

How do I look without buying?

You can browse the website without buying any products. Click on the navigation menu to browse through our products. You can check the prices price of item combined with their shipping cost. Print out items in the shopping cart for future reference. The only way you will enter our PayPal secure payment server is if you press the Checkout button. No credit card details are required until you are sure you want to purchase.

Shopping basket

Item total: £0.00
Your shopping basket is empty. Please add items before checking out.

Recommend us

  • Like our products?
  • Like our service?
  • Like our website?



Secure shopping

  • We use a secure 128 bit e-commerce server.
  • All VISA, MasterCard and debit cards accepted.
  • No PayPal account required to process your order.
PayPal credit

Tag cloud