Corona virus update

LATEST UPDATE

ONLINE ORDERS

Orders are still operating normally - albeit with a bit of delay to some orders. Most of the couriers are creaking under the extra load at this unprecedented time - we ask you to please be patient! DPD is faring better - but orders will need to be placed as early as possible in the day to be out the same day (ideally by around 11AM).

GETTING IN TOUCH

Our phone lines are ver busy due to staff shortages. You are welcome to message us through our website - but please have any required information to hand (i.e order number) so we may assist you as quickly as possible. If you have returned items, please leave 5 days for your return to be processed and do not contact us before this time.

RETAIL STORE

Our retail store remains closed to the public until further notice to protect our employees. Collection is not possible.

UPDATE 24th March 2020

We are continuing to operate online and mail order orders as normal. We are heeding all government advice and have introduced safety protocols throughout our workspace to keep our staff and customers safe.

Some deliveries may take a little longer than normal, so please bear with us during this difficult period.

UPDATE 16th March 2020

It is with great regret that we announce from 16th March 2020 our warehouse will be temporarily closed to the general public. We will not be serving customers face to face, but do encourage you to call, email or get in touch via messenger where our helpful team will work extra hard to help you remotely!

We are still shipping out all internet orders.

You will not be able to collect 'click and collect' orders - but we are of course happy to ship these to you.

This is not a decision we have taken lightly, and I ask that you please bear with us during this difficult time. The safety of our staff and customers is our primary concern and we will do everything we can to help.

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